Your concern might be complex to diagnose and may require additional equipment to pinpoint the cause. In this case, you'll receive Digital Inspection results plus a quote to perform deeper diagnostic/test procedures.
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As a certified business we have more than 100 Google Reviews with an average ranking of 4.5 and higher. We have defined a process and use it consistently for every vehicle focusing on transparency and education of our customers. We proudly use the terms Digital Auto Checkup or Digital Vehicle Health Inspection.
This shop specializes in more than 59 vehicle
models and provides Digital Vehicle Inspections (DVI) so you can choose the best option for your repair.
Every car condition will be described in one of three colors on the DVI
Good conditionGreen
Due at next visitYellow
Urgent repairRed
Explore how typical vehicle conditions require a repair service and how a DVI documents that
condition.
Ben Nielsen's Charles County Automotive has fixed 54,291 vehicles.
The Top Five Makes are:
Ford12,497
Chevrolet8,997
Toyota5,828
Honda3,937
Dodge3,603
Top 9
repair services Performed
The moving parts of your engine need to be well lubricated to get you where you need to be and not throttle your engine’s performance. Engine oil will need to be replaced once its viscosity metrics drop significantly. See in the image below how a Digital Vehicle Inspection (DVI) shows the difference between your engine oil and new oil and the recommended actions.
Tune-Up is a term used much more before cars were computerized and is less likely needed today when computers detect performance challenge and adjust accordingly. Nevertheless performance issues might arise when for example spark plugs need to be replaced. See in the image below how a Digital Vehicle Inspection (DVI) shows the caus(es) and the recommended actions.
When driving your car you want to breathe clean air and so does your engine. The cabin and engine air filters are constantly helping you and your car to achieve that, but start getting dirty and clogging up if not replaced in time. See in the image below how the Digital Vehicle Inspection (DVI) shows the cleanliness and the recommended action.
Brakes are the parts of the safety system that, together with tires, ABS and the suspension system, guarantee your safety. They wear out over time and thus need to be monitored on a regular basis. See below how a Digital Vehicle Inspection (DVI) provided by this shop shows the wear status and recommended actions.
When wheels are not aligned with each other and the vehicle body, you experience all sorts of issues, ranging from excessive uneven tire wear to steering issue impacting your safety. See in the image below how a Digital Vehicle Inspection (DVI) shows the alignment measurements and the recommended actions.
Windshield wipers are an easy overlooked, essential part of your safety system. You dread the moment when it doesn’t work and you have to decipher where the road is when the rain is pouring down. See the image below to see how the Digital Vehicle Inspection (DVI) shows whether the wipers still work properly or need to be replaced.
The battery is the power plant of your vehicle. It gets charged by the generator while you are driving and its life span is determined by factors like temperature and depth of charging. In order to keep you going the battery should always be in top condition. See below how a Digital Vehicle Inspection (DVI) shows the state of health of your battery and the recommended action.
Misfire is when your engine has the hiccup. Often not immediately recognizable, it lowers the engine performance, fuel efficiency and shortens its life expectancy. In order to trouble shoot, professionals at this shop will use diagnostic equipment and their experience to determine the cause and fox. See in the image below how a Digital Vehicle Inspection (DVI) shows the caus(es) and the recommended actions.
The Brake Fluid is the blood of your brake system. Constantly under pressure, it delivers the power to your brake system. Mainly moisture, and, rarely, tiny metal pieces or other particles may contaminate the brake fluid which make the brake system lose its power. See in the image below how a Digital Vehicle Inspection (DVI) shows the moisture content and the recommended actions.
Certified
Certified businesses have more than 100 Google Reviews with an average ranking of 4.5 and higher. They have defined a process they use
consistently for every vehicle focusing on transparency and education of their customers. The certification term Digital Auto Checkup is used
to describe their Digital Vehicle Health Inspection process if it meets all following criteria:
Our customers are educated at vehicle drop-off about the inspection process, especially what information they will receive by email/text within the next two hours after drop-off.
An estimate of the cost of at least all Immediate Attention items is provided for the customer's approval after a discussion of the inspection results.
Our customers concern(s) will be addressed first, and test/diagnosis results will be presented together with inspection results.
The inspection covers at least 35 topics, whose results are presented on a web page to the customer.
The inspection results contain
- More than 15 images and videos describing problem areas as well as mint conditions ('good' or 'no issues').
- Educational videos and/or explanations about the impact the condition has on the vehicle health and how to repair the problem.
- Recommended actions to resolve the problems and status reflecting the urgency.
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