Your concern might be complex to diagnose and may require additional equipment to pinpoint the cause. In this case, you'll receive Digital Inspection results plus a quote to perform deeper diagnostic/test procedures.
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As a certified business we have more than 100 Google Reviews with an average ranking of 4.5 and higher. We have defined a process and use it consistently for every vehicle focusing on transparency and education of our customers. We proudly use the terms Digital Auto Checkup or Digital Vehicle Health Inspection.
This shop specializes in more than 59 vehicle
models and provides Digital Vehicle Inspections (DVI) so you can choose the best option for your repair.
Every car condition will be described in one of three colors on the DVI
Good conditionGreen
Due at next visitYellow
Urgent repairRed
Explore how typical vehicle conditions require a repair service and how a DVI documents that
condition.
Ben Nielsen's Charles County Automotive has fixed 54,053 vehicles.
The Top Five Makes are:
Ford12,497
Chevrolet8,881
Toyota5,743
Honda3,937
Dodge3,596
Top 1 repair services Performed
Brakes are the parts of the safety system that, together with tires, ABS and the suspension system, guarantee your safety. They wear out over time and thus need to be monitored on a regular basis. See below how a Digital Vehicle Inspection (DVI) provided by this shop shows the wear status and recommended actions.
Certified
Certified businesses have more than 100 Google Reviews with an average ranking of 4.5 and higher. They have defined a process they use
consistently for every vehicle focusing on transparency and education of their customers. The certification term Digital Auto Checkup is used
to describe their Digital Vehicle Health Inspection process if it meets all following criteria:
Our customers are educated at vehicle drop-off about the inspection process, especially what information they will receive by email/text within the next two hours after drop-off.
An estimate of the cost of at least all Immediate Attention items is provided for the customer's approval after a discussion of the inspection results.
Our customers concern(s) will be addressed first, and test/diagnosis results will be presented together with inspection results.
The inspection covers at least 35 topics, whose results are presented on a web page to the customer.
The inspection results contain
- More than 15 images and videos describing problem areas as well as mint conditions ('good' or 'no issues').
- Educational videos and/or explanations about the impact the condition has on the vehicle health and how to repair the problem.
- Recommended actions to resolve the problems and status reflecting the urgency.
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